<p><a name="shipping"></a></p> <h1>FAQ (Frequently Asked Questions)</h1> <h2>Shipping</h2> <h3>Are products shipped from warehouses located in Australia?</h3> <p>Yes, all our products are warehoused and shipped in Australia.</p> <h3>How much is shipping?</h3> <p>For online purchases, shipping is calculated at checkout.</p> <h3>How long will shipping take?</h3> <p>Your package will generally leave our warehouse 1-2 business days after your order is placed.</p> <h3>Do you ship anywhere in Australia?</h3> <p>Yes.</p> <h3>Do you ship to PO Boxes?</h3> <p>No.</p> <h3>What happens if I'm not at home when my package arrives?</h3> <p>If you tick 'I would like my package left in a secure place if someone is not there to accept it' when you place your order, then the courier will put your package in a secure spot. Otherwise, you will get a note letting you know exactly how to organize a re-delivery or collection.</p> <h3>Do you use express couriers?</h3> <p>Yes. We have never lost a package.</p> <h3>Are the couriers safe?</h3> <p>Absolutely. They are secure and fast, and we pack the packages with lots of padding.</p> <h3>Do you ship to remote locations?</h3> <p>Yes. But for very remote locations, we might need additional shipping costs. If that happens, we will ask you first.</p> <h3>Do you ship outside Australia?</h3> <p>Only for commercial size bulk orders. Please contact us.</p> <p><a name="ordering"></a></p> <h2>Ordering</h2> <h3>Do you have warranty?</h3> <p>Yes. All our fans come with a minimum of 1 year warranty and many of them with up to 5 years.</p> <h3>What happens after I pay for the order?</h3> <p>We will send you a confirmation email with your name, address and details of your order.</p> <h3>What if I want to contact you about my order?</h3> <p>Please use the Contact Us page. Our customer service team will contact you back.</p> <h3>Do I need to register to purchase a product?</h3> <p>No. You can buy as a guest.</p> <h3>Can I cancel or change my order?</h3> <p>No. Once your order is made, we can't make any changes to it.</p> <p><a name="installation"></a></p> <h2>DIY Installation</h2> <h3>What is your policy on installing ceiling or exhaust fans myself?</h3> <p>All our ceiling and exhaust fans must be be installed by a licensed electrician.</p> <h3>Who is responsible for the installation?</h3> <p>Installation is your responsibility, per instructions, and according to regulations. Safety, including switching off the mains, must be a top priority during installation.</p> <p><a name="payments"></a></p> <h2>Payments</h2> <h3>What payment types do you take?</h3> <p>We accept Visa, MasterCard, PayPal, ZipPay and AfterPay.</p> <h3>Do you store my credit card number?</h3> <p>No. It is sent to your bank over a secure encrypted internet connection, which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.</p> <h3>Is it safe to pay online?</h3> <p>Extremely safe. All our pages are encrypted.</p> <h3>How do I use a discount code?</h3> <p>You enter it when you pay at the end.</p> <p><a name="myaccount"></a></p> <h2>My Account</h2> <h3>How do I change details on my account?</h3> <p>You can go into the My Account area.</p> <h3>I am having problems using your site, what should I do?</h3> <p>Please go to the Contact Us page and let us know how we can help.</p>