Trade FAQ (Frequently Asked Questions)

Trade Discounts

Are discounts available for trade professionals?

Yes! We offer generous trade pricing across our entire range.

Is there a fixed trade discount rate?

Discount percentages vary depending on the product category and the size of the order.

Is there a minimum spend to qualify for trade pricing?

To access trade rates, your total order must be at least $800. Smaller orders should be placed via our online store.

How can I request a trade quote?

To obtain trade pricing, you can:
1. Call us at 03 9973 6373
2. Email us at service@fansrus.com.au
3. Use the Trade Quote Request Form

Who qualifies for trade pricing?

Eligible customers include electricians, builders, interior designers, architects, developers, and commercial operators with a valid ABN.

Shipping & Delivery

Where are items shipped from?

Orders are fulfilled from warehouses located across Australia, with a few products dispatched from New Zealand.

What are the shipping charges?

For most trade orders, a flat shipping fee of $50 applies.

How quickly are orders dispatched?

Trade orders are typically processed and shipped within 1–2 business days.

Returns & Warranty

What is your return policy for trade customers?

Returns are accepted within 30 days of purchase, provided the items are unused, unmarked, in original packaging, and in brand-new condition. Custom orders and certain items—such as solar products, powder-coated or production-assembled fittings including lamp posts, coach lights, sconces, and battens—cannot be returned. A restocking fee may apply to returned trade orders.

Do your products come with a warranty?

Yes, all products include manufacturer warranties. Warranty details are available on the relevant product pages.