Trade FAQ (Frequently Asked Questions)
Trade Discounts
Are discounts available to tradies?
Absolutely! We offer massive trade discounts across our full range of over 1,000 different types of fans.
What order size can you handle?
We have capacity to handle all sizes: from a couple of fans in single house, right through to hundreds of fans for an entire apartment block.
Is there a fixed trade discount rate?
No, as the discount depends on the product and the size of the order.
How can I request a trade quote?
There are 4 ways to get a trade quote with discount (your quote will be competitive, same day and accurate):
1. Call us at 03 9973 6373
2. Email us at service@fansrus.com.au
3. Use the Trade Quote Request Form
4. Create a Trade Account (generally used for smaller orders).
Is there a minimum spend to qualify for trade pricing?
If you call or email us for a same-day quote the total order value must be $800 or more. This provides the best discount.
For orders less than $800, we provide a reduced trade discount online (for this method you need to create a Trade Account).
Who qualifies for trade pricing?
Eligible customers include electricians, tradies, builders, interior designers, architects, developers, and commercial operators with a valid ABN.
Shipping & Delivery
Where are items shipped from?
All orders are dispatched from warehouses located in Australia (significant trade orders with a very large number of fans might need to be shipped in).
What are the shipping charges?
For most trade orders, a flat shipping fee of $50 applies.
How quickly are orders dispatched?
Trade orders are typically processed and shipped within 1–2 business days.
Returns & Warranty
What is your return policy for trade customers?
Returns are accepted within 30 days of purchase, provided the items are unused, unmarked, in original packaging, and in brand-new condition. Custom orders and certain items—such as solar products, powder-coated or production-assembled fittings including lamp posts, coach lights, sconces, and battens—cannot be returned. A restocking fee may apply to returned trade orders.
Do your products come with a warranty?
Yes, all products include manufacturer warranties. Warranty details are available on the relevant product pages.